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CRM & SALES

CRM & Sales Automation Suite

Close more deals faster — your entire sales engine in one platform

Full-stack CRM with visual pipeline, automated follow-ups, lead scoring, quotation generator, team collaboration, WhatsApp & email integration, and sales forecasting.

40%
Faster deal closure
Lead-to-conversion rate improvement
360°
Full customer view per contact
7–14d
Launch timeline
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Overview

Everything You Need — Ready to Launch

Most sales teams lose deals not because their product is weak — but because leads go cold while reps are busy updating spreadsheets. Our CRM & Sales Automation Suite eliminates every manual sales task: leads are captured automatically from every channel, follow-up sequences fire on schedule, quotations are generated in one click, and managers see real-time pipeline health without chasing their team for updates. Built for sales teams of 2 to 200, it replaces 5 disconnected tools with one platform — and pays for itself within the first closed deal.

Launch Timeline
7–14 days from kickoff
Customisation
Full white-label
Post-launch Support
30-day post-launch monitoring with weekly pipeline reviews
Hosting
Cloud-hosted on AWS
CRM & Sales Automation Suite
Deployment Details
Timeline: 7–14 days from kickoff to fully configured go-live
Customisation: Pipeline stages, lead sources, quotation templates, email/WhatsApp sequences, and role permissions all customised to your business process. Full white-label available
Support: 30-day post-launch monitoring with weekly pipeline reviews. Monthly automation audit and sequence optimisation
Hosting: Cloud-hosted on AWS. Daily automated backups. SOC 2 compliant data handling. Mobile app on iOS and Android app stores
Features

What's Inside the Platform

Every feature is production-ready, configurable, and included in the base deployment — not sold as separate add-ons.

Visual Sales Pipeline

Drag-and-drop Kanban pipeline shows every deal by stage — from first contact to closed-won. Each card shows deal value, owner, days in stage, and next action. Managers see the entire team's pipeline at a glance; reps see only their own. Custom pipeline stages configured to your exact sales process.

Automated Follow-up Sequences

Define multi-step follow-up sequences — email on Day 1, WhatsApp on Day 3, call reminder on Day 7 — that fire automatically when a lead enters a stage or goes cold. Sequences pause when a lead replies. No lead goes untouched because a rep forgot to follow up.

Lead Capture from Every Channel

Leads from website forms, WhatsApp, Facebook Lead Ads, Instagram, Indiamart, and manual entry all flow into one unified inbox — with source tracking. AI automatically deduplicates contacts and merges leads from the same company.

Instant Quotation Generator

Reps generate branded PDF quotations in under 60 seconds — selecting products or services from a pre-built catalogue, adding discounts, and sending via email or WhatsApp directly from the CRM. Quote status (sent, viewed, accepted, rejected) is tracked automatically.

AI Deal Scoring & Forecasting

ML model scores every active deal from 1–100 based on engagement signals, deal age, communication frequency, and historical conversion data. Sales forecast shows expected revenue for the month, quarter, and year — broken down by rep, product, and region.

Full Communication History

Every email, WhatsApp message, call log, meeting note, and document shared with a contact is stored in a single timeline. New reps picking up a deal see the entire relationship history instantly — no more "what did we discuss last time?" moments.

Deliverables

What You Get on Day One

Every deployment includes these fully functional components — branded, configured, and ready for your users.

Web CRM Dashboard (Full Pipeline & Analytics)
Mobile Sales App for Reps (iOS & Android)
Automated Follow-up Sequence Engine
Quotation & Invoice Generator
AI Deal Scoring & Sales Forecasting Module
Full Source Code & Integration Documentation
How It Works

From Kickoff to Live in Weeks

A structured implementation process that moves fast without skipping critical steps.

01
Pipeline & Team Setup

We configure your sales pipeline stages, team hierarchy, role-based permissions, and lead routing rules to match your exact sales process.

Takes 2–3 days. Requires your current pipeline stages and team org chart.
02
Lead Source Integration

We connect all your lead sources — website forms, WhatsApp Business, Facebook/Instagram Lead Ads, Indiamart, and email — so every lead flows in automatically.

Takes 2–4 days. Requires API access to each lead source and form/page credentials.
03
Automation & Sequence Setup

We build your follow-up sequences, quotation templates, email/WhatsApp templates, and notification rules. AI scoring model is calibrated on your historical deal data.

Takes 2–3 days. Requires sample quotations and past deal data for AI training.
04
Team Training & Go Live

We train your sales team and managers (separate sessions), migrate existing contacts and deals, and go live with 30-day monitoring and weekly pipeline health reviews.

Takes 1–2 days. Data migration from Excel, old CRM, or spreadsheets included.
Who It's For

Built for These Businesses

Three distinct use cases — each with measurable business outcomes.

Growing Sales Teams (2–50 Reps)

3× more deals closed with the same team size

Replace WhatsApp groups and Excel trackers with a proper CRM. Every rep knows their next action, every lead is followed up, and the founder can see pipeline health without calling anyone.

Enterprises with Complex Sales Cycles

40% reduction in average sales cycle length

Multi-stage approval workflows, territory management, team-based pipeline views, and integration with ERP and billing systems for a seamless lead-to-invoice process.

Agencies & Service Businesses

60% less time on admin, more time selling

Manage proposals, follow-ups, client onboarding, and retainer renewals in one place. Quotation generator creates branded proposals in seconds. Client communication history prevents misunderstandings.

Build vs Buy

Why Not Build It From Scratch?

Every client asks this. Here is an honest comparison.

Criteria
Build From Scratch
Kotibox Ready-Made
Time to Market
12–24 months
7–14 days from kickoff to fully configured go-live
Development Cost
₹50L – ₹2Cr+
Fraction of cost — ready infrastructure
Team Required
8–15 engineers, PMs, QA, DevOps
Your team focuses on business — we handle tech
Risk of Failure
High — 60% of custom builds go over budget & time
Low — battle-tested in production across clients
Post-Launch Maintenance
Full team needed for bugs, updates, scaling
Included in support plan — we maintain it
Customisation
Full control — but at enormous cost
Full white-label — brand, flows, features
Tech Stack

Built on Modern, Scalable Technology

Enterprise-grade open-source stack — no vendor lock-in, fully maintainable, and cloud-agnostic.

Frontend
React.js (Web CRM)
React Native (Mobile App)
Next.js (Admin)
Backend
Node.js
Laravel (API)
Redis (Queue & Cache)
AI & Scoring
Python (ML)
Scikit-learn (Deal Scoring)
OpenAI (Email Drafts)
Database
MySQL (Core CRM)
PostgreSQL (Analytics)
Elasticsearch (Search)
Communication
WhatsApp Business API
AWS SES (Email)
Twilio (SMS/Calls)
Integrations
Facebook Lead Ads API
Indiamart API
Google Calendar
Razorpay (Payments)
FAQs

Frequently Asked Questions

Technical, commercial, and implementation questions answered.

Ready-made · Fast Launch

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We'll walk you through the full platform, show you the admin panel, and give you a custom pricing estimate based on your scale and requirements.

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